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Field Operations · Digital Tickets
Live · GMRC Network
VSFIELD ENGVikram
Vikram Singh
GMRC-FE-2841
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Screen 01 · Real-Time Operations

Executive Operations Dashboard

Live operational intelligence across all 54 stations on the GMRC network. Ticket flow, SLA compliance, critical equipment health, and contractor performance — refreshed every 30 seconds.

iShowing network-wide operational data · 54 stations · 512 AFC gates · 136 escalators · 108 lifts monitored
⚠ SLA Breach Watch TKT-4821 · Lift L-04 at Motera Stadium — 45 min to SLA breach · TKT-4829 · AFC-12 at Kalupur — 1h 12min to breach · TKT-4812 · Escalator E-08 at Old High Court — escalated to Executive Engineer · TKT-4835 · Platform Door PD-09 at Thaltej — vendor en route
Active Tickets
234
▲ 12 vs yesterday
Pending Approvals
28
14 first-level · 14 final
SLA Compliance
98.4%
▲ 1.2% vs last month
Critical Equipment Alerts
7
3 lifts · 2 escalators · 2 AFC
Vendor Performance
4.6/5
network average
30-Day SLA Compliance Trend
Critical · High · Medium priority resolution
SLA Met Breached
100%95%90%85%
Ticket Status
Current pipeline · all stations
289 TOTAL
Created78
Under Approval56
Approved82
Rejected22
Resolved51
Station Performance Heatmap
Equipment health · last 24 hours · darker = more activity
Motera Stadium
Old High Court
APMC
Kalupur
Thaltej
Apparel Park
Vastral
Sabarmati
GNLU
Gyanjyot
Doordarshan
Critical Equipment Alerts
Safety-priority · executive visibility
!
Lift L-04 · Motera Stadium
Down 4h 12m · SLA breach in 45 min · Vendor en route
!
Escalator E-08 · Old High Court
Down 6h 30m · Escalated to Exec Eng · Awaiting approval
⚠
AFC Gate AFC-12 · Kalupur
Down 2h · 1h 12m to breach · Revenue impact: ticketless travel risk
⚠
Platform Door PD-09 · Thaltej
Sensor fault · 3h to breach · Vendor: Sterling Engineering
Top Performing & Underperforming Stations
SLA compliance · last 30 days
▲ Top Performers
Sabarmati
99.2%
GNLU
99.0%
Vastral
98.7%
Apparel Park
98.4%
▼ Needs Attention
Motera Stadium
91.2%
Old High Court
93.5%
Kalupur
94.1%
APMC
95.0%
Metro-OPTIC · GMRC Operations Platform · Powered by AveoSoft · NIC-hosted · ISO 27001 aligned
Screen 02 · Network Intelligence

Station Equipment Asset Map

Interactive metro network visualization. Each station is colour-coded by real-time equipment health. Click any station to drill into AFC gates, escalators, lifts, platform doors and signalling systems.

iShowing all 54 stations · 1,240 monitored assets · Click any station node for equipment-level detail
EAST–WEST NORTH–SOUTH Phase 2 (planned) Vastral Apparel Park Kankaria Kalupur Old High Court Stadium Thaltej Doordarshan ★ Motera Stadium Sabarmati Ranip Vadaj Usmanpura APMC GNLU Gyanjyot Naroda Vasna Sarkhej Healthy Caution Critical Phase 2
Motera Stadium
North Terminus · 23.0917° N, 72.5970° E · 1 critical alert
3 OPEN
2 PENDING
14 OK
Equipment Inventory
⬆
Lift L-04
Concourse → Platform · Installed Mar 2023
DOWN
⬆
Lift L-03
Street → Concourse · Last svc: 12 May
OK
⇈
Escalator E-07
Concourse → Platform · Sensor warn
WARN
⇈
Escalator E-08
Street → Concourse
OK
▦
AFC Gates AFC-01 to AFC-12
12 of 12 operational · 1,840 txns today
12/12
▥
Platform Door PD-04
Sensor fault · awaiting approval
FAULT
▥
Platform Doors PD-01 to PD-06
5 of 6 operational
5/6
❄
HVAC Units (4)
All operational · 22°C avg
4/4
⚡
Signalling Subsystem
All clear · last check 4 min ago
OK
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Screen 03 · Field Operations

Digital Tickets Management

Every equipment failure logged with GPS coordinates, photo evidence and officer attribution. Status-based pipeline with full searchability and multi-level approval workflow.

iShowing all tickets across the GMRC network · Click any row for full intelligence panel
Ticket ID Station Asset Category Priority Status GPS Raised By Vendor Days
Metro-OPTIC · GMRC Operations Platform · Powered by AveoSoft
Screen 04 · Contractor Operations

Vendor Workspace

Assigned tickets with live SLA countdown, before/after photo capture, and direct route to Maintenance Officer verification. Track contract value, completion history, and performance rating.

iShowing assignments for Sterling Engineering Pvt Ltd · Contract scope: 18 stations · East-West corridor
My Active Assignments
18
4 critical · 9 high · 5 medium
Today's Critical
3
2 lifts · 1 escalator
This Week's Revenue
₹6.2L
▲ ₹84K vs last week
SLA Compliance
96.8%
rating · 4.7 / 5
Active Assignments
Live SLA countdown · Mark Complete to submit for verification
Ticket IDStationAssetPriorityAssignedSLA CountdownContract ValueAction
TKT-4821Motera StadiumLift L-04CriticalToday 06:1845m REMAINING₹38,500
TKT-4835ThaltejPlatform Door PD-09HighToday 04:423h 12m₹24,800
TKT-4838SabarmatiAFC Gate AFC-07HighYesterday 22:105h 48m₹14,200
TKT-4842VastralEscalator E-12MediumYesterday 19:5518h 22m₹42,000
TKT-4848Apparel ParkHVAC Unit AC-04MediumToday 09:1422h 06m₹18,900
Recent Completions
Submitted for verification · Awaiting officer sign-off
Ticket IDStationAssetCompletedVerificationPayment
TKT-4798KalupurLift L-0224 May 16:48VerifiedAuthorised
TKT-4795Old High CourtEscalator E-0624 May 14:22VerifiedAuthorised
TKT-4790ThaltejAFC-0824 May 11:05PendingAwaiting
TKT-4782SabarmatiPD-0323 May 19:30VerifiedAuthorised
TKT-4778APMCHVAC AC-0123 May 17:15VerifiedAuthorised
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Screen 05 · Hierarchical Sign-Off

Approval Workflow

Structured multi-level approval chain. Maintenance Officer verifies field reports first; Executive Engineer authorises payment. Every action attributed to officer with timestamp and cryptographic signature.

iShowing pending first-level approvals — 14 tickets awaiting Maintenance Officer verification
Pending Approval
14
avg wait · 4h 18m
Approved Today
23
▲ 5 vs avg
Rejected Today
3
all returned to field
My Approval Rate
94%
last 30 days
Pending Approval Queue
Sorted by days pending · oldest first
Ticket IDStationAssetCategoryRaised ByDays PendingPriorityActions
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Screen 06 · CAG-Grade Compliance

Immutable Audit Log

Every officer action logged with cryptographic signature. UTC + IST timestamps, IP attribution, and tamper-proof hash chain. Suitable for CAG departmental scrutiny and forensic audit.

🔒This log is tamper-proof. Cryptographically signed entries cannot be edited, deleted or back-dated. Chain of custody preserved from 14 Jan 2025.
Total Entries
24,861
since system go-live
Today's Actions
187
across 28 officers
Hash Verification
100%
all entries verified
Last CAG Export
12d
ago · by R. Iyer
Filters
Officer
Action Type
Date Range
Station
Audit Trail · Showing 50 of 24,861
Timestamp (IST · UTC)OfficerRoleActionTargetIP AddressHash
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Screen 07 · Operational Intelligence

Analytics & Reports Dashboard

Equipment failure trends, vendor performance ratings, station-wise repair frequency, and budget utilisation. One-click export in governance-ready formats (PDF/Excel) for review meetings and audit submissions.

📄 Daily Summary
📊 Weekly Performance
🏗 Vendor Performance
🔒 Audit Submission
⚙ Equipment Health
iReporting period · 1 May 2026 – 27 May 2026 · All stations · All equipment categories
Tickets Handled
1,142
last 30 days
Avg Resolution Time
9.4h
▼ 2.1h vs prior period
First-Time Fix
87%
▲ 4% vs avg
Budget Utilised
68%
₹2.14 Cr of ₹3.15 Cr
28-Day Equipment Failure Trend
By category · daily count
Lifts Escalators AFC Gates
2015105
SLA Compliance by Category
Last 30 days · target ≥ 95%
Lifts
97.8%
Escalators
96.2%
AFC Gates
99.1%
Platform Doors
94.5%
HVAC
98.4%
Signalling
99.6%
Lighting
98.0%
Top 5 Vendors
SLA % · ticket count · avg time
VendorSLATicketsAvg TimeRating
Larsen Maintenance Pvt Ltd99.2%2847.2h4.9★
Sterling Engineering98.6%2388.1h4.7★
Adani Infrastructure Services98.1%1968.5h4.7★
Gujarat Vidyut Maintenance Co97.4%1729.0h4.6★
Reliance Smart Maintenance96.8%1489.4h4.5★
Underperforming Vendors
Review for contract renewal
VendorSLATicketsAvg TimeRating
Saurashtra Tech Services88.2%5414.8h3.6★
Patel Engineering Works91.4%7212.5h3.9★
Apex Maintenance Co92.1%6111.8h4.0★
Sun Infra Solutions93.0%4811.2h4.1★
Western Field Services93.8%5610.6h4.2★
Station-Wise Repair Frequency
Tickets raised · last 30 days
Motera Stadium
88
Old High Court
76
Kalupur
68
Thaltej
62
Apparel Park
48
APMC
42
Sabarmati
28
Vastral
22
Budget Utilisation
FY 2026 · Q1 · Maintenance allocation
₹2.14 Cr
spent of ₹3.15 Cr allocated
68% UTILISED
Vendor Payments
₹1.48 Cr
Spare Parts
₹52 L
Reserve
₹1.01 Cr
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Screen 08 · Identity & Access Management

User Management

RBAC controls across 5 roles. Provision GMRC officers, configure station/zone scope, and monitor authentication activity. All user-management actions logged to the immutable audit trail.

Total Users
128
across 5 roles
Active Today
94
73% utilisation
Roles Configured
5
RBAC enforced
Pending Invites
6
awaiting first sign-in
All Users
Click any row to manage role + scope
NameEmployee IDRoleStation / ZoneStatusLast LoginActions
User Activity Log
Last 24 hours
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